At GPP, client satisfaction is our number one priority. To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest areas for improvement, GPP conducts online satisfaction surveys of our clients following various projects. Here is what our clients are saying about us this year:
- 94% of our clients surveyed have indicated a high level of satisfaction with our firm.
- 92% of our clients surveyed feel we meet deadlines and provide service in a timely manner.
- 98% of our clients surveyed think we exhibit courtesy and professionalism when serving our accounts.
- 100% of our clients surveyed trust we deploy the appropriate level of technical expertise to complete our engagements in a timely and efficient manner.
- 95% of our clients surveyed believe we are easily accessible for meetings, phone calls and follow-up.
- 98% of our clients surveyed believe that we stay on top of legislative and economic changes affecting their industry.
- 98% of our clients surveyed feel we deliver high quality materials.