June 12 2017
In every business, those who can tackle problems rather than complain about them are bound to succeed. Problem solvers, not whiners, always end up winning in business.
In an article from Entrepreneur, Jill Schiefelbein writes, “In the workplace, constant complaints have negative consequences that reach into multiple areas of productivity, camaraderie, leadership and culture”. But how can employers turn their employees into problem solvers rather than complainers?
In this article, Jill Schiefelbein describes the following techniques used to help employees tackle problems:
- Stating the relevant facts
- Presenting the situation or problem
- Asking for help or offering a solution
- Knowing the difference between reasonable and incessant complaints
Ultimately, complaints postpone productivity and slow everyday work. However, complaints can also be used to know when there is a problem in the business. Schiefelbein writes, “When you turn complained situations into problem/solution opportunities,you get to the real causes behind the issues and move forward in a manner that benefits all involved”.
To read more, see the full article from Jill Schiefelbein in Entrepreneur.